Wednesday, December 10, 2008

"Consulting" too much...

The verb "consult" is overused in technical documentation.

Why say "if you don't have a TV signal, consult with your TV company" instead of "if you don't have a TV signal, call your installer or the TV company"?

We're not really "consulting." We're just giving them a call. That's all.

It gets worse when we tell people to "consult" with inanimate objects!

"If the parts don't fit, consult the parts list in your User Guide." Ugh!

I prefer: "If the parts don't fit, check the parts list in your User Guide."

CONSULT:
  • get or ask advice from; "Consult your local broker"; "They had to consult before arriving at a decision"
  • seek information from; "You should consult the dictionary"; "refer to your notes"
  • confer: have a conference in order to talk something over; "We conferred about a plan of action"
  • advise professionally; "The professor consults for industry"

No comments: